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Speak to their minds and their hearts


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Speak to their minds and their hearts


Sessions that Move and evoke

 

The keynote session must be relevant to your audience. Without relevance there is no engagement. Tired, canned messages cause minds to wander, eyes dropping to check email, and people to quietly sigh, "I've heard this before."

A Roy Barnes Experience Is different.

Although the stories are plentiful and penetrating, no two keynotes are identical when Roy Barnes is on stage. He speaks to the individual person, to the collective team, and to the mission the organization is rising to accomplish. The research and thought that goes into a Roy Barnes Live experience generates returns demonstrated by participation, discussion, sharing and follow-through that sticks.

It's our job to understand what you and your team are facing—the challenges and the strategies yet to be executed—and deliver an extraordinary moment that will unlock the potential of every person attending. Sound like what you're looking for? Great. Keep reading.

 

CALL 321-388-6985

Yes!

Highly personalized, longer sessions are available for each keynote. These sessions, ranging from 2-6 hours take the discussion and practical application to the next level.
 
> Read more in Training >
 

Explore OUR Popular Keynotes:

 
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Strategy Execution


Strategy Execution


The Execution Imperative

Keynote: Strategy Execution

 

ALign and amplify Team Energy on what Must get done 

Moving beyond defining strategy is, without question, one of the biggest challenges organizations face. For any organization, great execution means aligning people, processes and resources in a new direction. This keynote presents the realities of strategy execution and change management in dynamic market environments. You'll also be given:

  • Five invaluable tools that make change happen better, faster
  • Insight into how clean conceptual contexts make strategic execution a core competence in your organization
  • Keys into how to break through barriers keeping strategy from taking hold in your organization or your team
 
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View Video Gallery

 

Or call 321-388-6985

 
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Best Suited for

  • Supervisors
  • Managers
  • Senior Leaders
  • C-Suite
  • Board of Directors
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Tools & Tips Used

  • Case Studies
  • Example Dashboards
  • Alignment Tools
  • Internal Communication Strategies
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Key Takeaways

  • Execution is Everything
  • Eliminate the NSN (non-strategic nonsense)
  • Help for Staying Aligned
  • Inspiration for Tough Work
 

Cathie Lesjak
Roy has the ability to quickly capture a team’s imagination and deliver compelling messages on the need for stronger change management leadership and customer focus. Over the course of several years, he also worked directly with my immediate leadership group to evolve our approach to strategic performance management.

We used Roy over 20 times to speak to every level of Hewlett Packard’s entire global Senior Finance staff. He teamed with our internal staff to conduct multiple training sessions and global webinars for our managers and employees around the world. He has been a terrific asset in the successful rollout of our Finance Transformation.
— Cathie Lesjak, Executive Vice President and CFO, Hewlett-Packard Company

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Customer Experience


Customer Experience


Getting to Awesome

Keynote: Customer Experience

 

Managing for Customer Delight and Awesome Experiences

This keynote goes beyond the platitudes and buzzwords that reference the need for great customer service. In an era when the commoditization of products and services is the norm, the only defensible and differentiated competitive high ground is in the purposeful creation of awesome customer experiences.

Co-author of Customer Experience For Dummies, Roy pulls from his vast experience and research to deliver content that addresses the threat of missing the mark on customer experience.

You'll learn five practical steps for purposefully managing your customer's experience including:

  • Envisioning awesome for your customers
  • Understanding your customer touchpoints
  • Mapping the real customer experience
  • Valuing your touchpoints
  • Capturing hearts by measuring for awesome
 

Or call 321-388-6985

 Roy Barnes co-authored Wiley's  Customer Experience for Dummies , pub. November, 2014

Roy Barnes co-authored Wiley's Customer Experience for Dummies, pub. November, 2014

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View Video Gallery

 
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Best Suited For

  • Customers
  • Employees
  • Supervisors
  • Managers
  • Senior Leaders
  • C-Suite/Officers
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Tools & Tips Used

  • Customer Experience Intent Statements
  • Journey and TouchPoint Maps
  • EFM - Enterprise 
  • Feedback Management Models
  • Internal Communications Templates
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Key Takeaways

  • Step-by-Step Action Plan
  • Creating Intentional Experience
  • Engagement vs. Satisfaction
  • Creating Personal Experience Signatures
  • Enculturation of Customer Centricity
 

Ted Jackson
Have you ever been at a conference and had a speaker just grab your attention for an entire hour? A speaker who makes you laugh, keeps you engaged, and teaches you something about managing strategy? Roy Barnes is that speaker. At Balanced Scorecard Collaborative and Palladium, we held conferences 6-8 times a year, and after Roy spoke the first time, we invited him back for many others. He consistently received the highest feedback from attendees. You will not find a more engaging speaker and storyteller on the subject of strategy execution.
— Ted Jackson, former Vice President, Palladium Group Inc.

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Team Alignment


Team Alignment


100% Mission Alignment

Keynote: Team Alignment

 

Aligning your team from top to bottom

Working to create and maintain mission focus and alignment across organizational departments is an ongoing challenge, especially when short-term workforce turnover rates near 30% in some industries. Referencing one of the largest performance dashboard deployments in the hospitality industry, this keynote clearly showcases the power of shared vision, balanced strategic objectives, clear leadership and quality performance indicators. Roy will walk you through the Balanced Scorecard Hall of Fame example of Marriott International, which received the highest honors for strategic execution from the Balanced Scorecard Collaborative.

You'll learn:

  • Insider secrets to alignment success
  • How to get and keep your team on the same page
  • How to translate alignment examples into your environment
 

Or call 321-388-6985

 
 
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Best suited for

  • Supervisors
  • Managers
  • Senior Leaders
  • C-Suite/Officers
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Tools & Tips Used

  • Case Studies
  • Example Dashboards
  • Alignment Tools
  • Internal Communication
  • Strategies
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Key Takeaways

  • Leading vs. Managing
  • Aligning for Execution 
  • Optimizing Initiatives
  • Tools for Staying in Sync with the Workforce
 

Trish Watson
In my 25-years-plus of working in the ‘customer experience’ industry, I have never worked with anybody like Roy. When it comes to linking corporate, business, operations and customer strategies, I have not worked with anyone who does this as well as Roy. If you are looking to become a customer-centric organization, Roy is the best advocate you could find!
— Trish Watson, Partner, Peppers and Rogers Group

 
We’ve hired Roy to speak at eight different conferences in San Francisco, Chicago, Atlanta and Philadelphia and among the other 100+ speakers on the agenda he has been ranked #1 every single time by our audiences.
— Blake Humble, The Altamont Group

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Measuring Engagement


Measuring Engagement


reinvigorating Customer Loyalty

Keynote: Measuring Engagement

 

The ROI (Return on Investment) of Customer Experience

A successful customer experience program must do much more than just please and engage your customers. It should influence your best customers to do more and more profitable business with your company. In this keynote, Roy talks about how to clearly define the ideal behaviors of your "perfect" customer and how to understand the financial implications when your customers exhibit those behaviors.

You'll learn distinctions around:

  • How to equate better experiences with more wallet share and CLV (Customer Lifetime Value)
  • How to change the nature of the customer relationship through improved experiences
  • How to shift your customers into higher loyalty and referral behaviors
 

Or call 321-388-6985

 
 
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Best Suited for

  • Managers
  • Senior Leaders
  • Customer Experience Teams
  • C-Suite (CMO, CFO and CCO)
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Tools & Tips Used

  • The “Perfect” Customer
  • Legitimizing the Need for Customer Experience
  • Voice of Customer Metrics
  • Example Case Studies
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Key Takeaways

  • Measure Experience Like Any Other Financial Metric
  • Customer Experience Makes Money and Saves Cost
  • Customer Experience is a Manageable Asset
  • Build the Business Case
 

Kevin Au
Roy is an excellent speaker and very engaging! He has great insights and combines his key takeaways with memorable stories and examples! Highly recommend!
— Kevin Au, Enhancing the Customer/Product Experience at LinkedIn
 
Nahla Aly
Excellent—Very engaging with audience. Presentation hit the nail on the head.
— Nahla Aly, AVP, Federal Reserve

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Redefining Leadership


Redefining Leadership


Stepping into the Leadership role

Keynote: Redefining Leadership

 

Leadership is your ability to make change happen

Leadership is a skill desired among everyone in your workforce, yet clear leaders stand apart by being role models that demonstrate real change and real results. This keynote distinguishes the power of effective leadership and offers practical advice to improve leadership capacity, capability and professional effectiveness.

You'll learn:

  • New approaches and skills for understanding resistance, overcoming it and making lasting change stick
  • How the pessimism of past initiatives can thwart leadership effectiveness (Eliminating "Flavor of the Day" Attitudes)
  • Why your employees are conditioned to resist
  • How to effectively advocate a different future
  • The surprising language of leadership—it's not what you think
 

Or call 321-388-6985

 
 
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Best suited for

  • Hourly Employees
  • Supervisors
  • Managers
  • Directors
  • Senior Leaders
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Tools & Tips Used

  • Personal Case Studies
  • How Leaders See, Hear, Manage, Act, Speak and Listen Differently
  • What the CEO Wants You to Do
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Key Takeaways

  • Personal Responsibility for Leading
  • Exactly What to Do Differently
  • Leading vs. Managing
  • The Power of the Leader's Voice
 

Robert Ozankan
As a product manager it’s our responsibility to figure out how to keep and engage customers in our products or services. If we don’t then our competitors will be more than happy to take that business. We need to completely understand the Customer Experience to know what to fix and get the support from Senior Management. Ignore this at your own risk or listen to Roy Barnes and change your thinking! It changed my way of thinking!
— Robert Ozankan, Product Manager, TOSHIBA
 
Rich Hanks
Roy has an innate ability to grasp ‘the big picture’ of an issue while still being willing to work in the details until the job is done.
— Rich Hanks, EVP, Sales/Marketing, Marriott International

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Design Your Own Keynote


Design Your Own Keynote


Everything and the kitchen sink

Keynote: Customized for you (and that doesn't mean more expensive)

 

Design a powerful talk that really moves the ball forward

Although every Roy Barnes keynote is custom in its delivery because of our advance preparation and research, there is always the option for you to customize a keynote to your very specific organization's challenges, culture, goals or improvement initiatives. Every company is unique, and we recognize that there are real opportunities to focus content and message so that it moves the organization's growth and success forward.

Start the conversation that leads to a customized keynote by submitting an inquiry or calling 321-388-6985.

 

Or call 321-388-6985

 

Dimitris Kourepis
It was a real joy listening to his presentation. (He relayed) so many truths about the challenges we face.
— Dimitris Kourepis, Senior Vice President Global Web Marketing & UX, Sony Corporation of America